Update to Our Office Policy in Reference to the Coronavirus
As the Coronavirus (COVID-19) has spread over the weekend in our state of North Carolina, as well as other areas of the United States, we are taking recommendations by the CDC and AVMA to keep our hospital staff, clients and family members safe and healthy. We are constantly monitoring the state and local recommendations and will update if any changes. Our goal is to ensure we are available to help your precious pet(s) during these difficult times. We know they are very important members of the family and their health is of upmost concern, as well as our own.
For our staff, we are requiring any staff member to stay at home if they feel ill, have been in an area of high risk COVID-19 in the past week, or have any known exposure to a person that tests positive with the COVID-19 virus for a quarantine period (to date no current local cases are suspected). We are also washing hands 20-seconds between exam rooms, wiping down doors, tables, computers, iPads or key pads between people as well.
In response to the NC Governor, Roy Cooper’s, recommendations for social distancing to reduce the spread of the virus as well as the stay at home order for March 31 -April 30 (current dates), we are implementing the following guidelines for clients: For the safety of our team and to help prevent the spread of the Coronavirus (COVID-19), our lobby and exam rooms will no longer be open to the public. We will remain open but will be performing curbside serivce.We are considered an essential business and plan to keep the following hours to care for your precious pets. Monday – Friday 7:30 a.m. – 6 p.m., last doctor visit at 5 p.m. and Saturday from 7:30 a.m. – 12:30 p.m., last doctor visit at 11:30 a.m. Clients will still get the great care you know us for, but we will be communicating with you on our fron porches or at your car. We will come and get your pets and take them into the hospital for care while you wait in your car. We ask for you to please stay in our car at all times while at the animal hopsital.
For medications, refills and food, we will be happy to provide curbside service and pay over the phone to reduce human contact. Our pharmacy staff is working hard to keep a good stock of medications and food for your pet as many on-line companies are delayed on shipping or having back orders. We are still able to care for your pet in the boarding area if the need arises, but we are not doing playdates to limit social contact. We are asked by the North Carolina Veterinary Medical Board to perform exams, procedures, surgeries and services that are essential for pets as well as public health. This includes vaccines/exams for puppies/kittens, other vaccines of public health concern, sick animals, patients receiving continued medical care/therapies, follow up visits, and any emergencies.
Non-essential visits that can be postponed for a month should be delayed for the reduction of human contact and protection of our community from spreading the COVID-19 virus. We will have a link at the bottom of this message with some more specific guidelines to help you determine if your pet needs to be seen, but you can find these on AVMA website as well. There are always special circumstances you may not be able to determine, so please call our hospital at 704-636-1100 so our staff can assist you.
During this time, we are doing the following to help with client and staff protection:
- A two-team approach, which allows us to make sure a team is available in case another team member(s) become sick.
- Our staff is committed to social distancing when not working and not coming to work if feeling sick.
- We are also conserving PPE equipment within our hospital to allow more for human hospitals. We will use PPE equipment in cases of high-risk clients to protect you or if clients have been sick. Other circumstances may indicate the need as well.
- We do ask clients that have been sick or any known potential for COVID-19 exposure to please send another person with your pet for us to examine. We will be happy to communicate with you on the phone.
- We ask all clients PLEASE STAY IN YOUR VEHICLES. We are social distancing within our hospital and ask you to as well in the parking lot, this is for everyone’s safety. We will speak to you at a distance and come get your pets from your vehicle. You can also call us at 704-636-1100 when you arrive or on the way so we know to expect you.
- Please communicate with our staff as to any special circumstances for your pet or yourself as protecting each other is our utmost priority.
Please let us know any special circumstance that may come up for you and your pet. We are here to help and assist our community of pets as best as possible but also as safe as possible for clients and staff. Please know the health of our clients, pet patients, staff members and all in our community are of utmost importance and we will continue to keep open the lines of communication during these difficult times.
Rebekah Julian, DVM
Serving Rowan County and surrounding areas since 2005, Lazy 5 Vets is a trusted source for high-quality veterinary medical care. For many years, we have been committed to providing the best veterinary care while building relationships that last a lifetime. The professional and friendly staff at Lazy 5 Vets are dedicated to promoting preventative health care and helping you foster a truly meaningful relationship with your animal companion.
What Sets Us Apart
Specialized Treatments & Services
Lazy 5 Vets is proud to offer modern innovations including K-Laser Therapy, Veterinary Acupuncture, and Camp Wagon Tails, our premier boarding and grooming facility. For our clients’ convenience, we also provide in-room checkout, wellness plans, and house calls. Additionally, our online retail center offers a wide variety of products including food, collars, leashes, toys, treats, and medications.
The staff at Lazy 5 Vets are friendly, respectful, helpful with questions & most of all very kind & loving to our animals. We have full confidence in their ability to care for them & appreciate all they do so very much!!Kelly Safrit